Jira change history: Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users

Jira reported major automation delays for some Jira, Jira Service Management and JSM Assist users, starting 2026-05-13 01:37 UTC and lasting 8 h 21 min. Services were fully operational and all delayed automation events processed at 2026-05-13 09:59 UTC; the postmortem cited a latent bug in the event processing pipeline.