Iterable change history: Platform Impact – Third-Party Vendor Disruption (Regional)

Iterable reported a major outage affecting its web application, global APIs, sends and Journeys, causing errors, timeouts and delays from 2025-10-20 13:15 UTC to 2025-10-20 21:54 UTC (8 h 39 min). A third-party provider experienced instability and applied regional mitigations. Queued sends cleared, and lingering AI and datasharing latency was resolved.