imgix: Missing Images in Asset Manager
Affected components: Web Administration Tools
Timeline of updates
- identified
We have identified an issue affecting the Imgix Asset Manager. Users may experience difficulties searching for previously indexed assets and delays in indexing new assets. A fix is currently in progress. The rendering service remains unaffected.
- resolved
The root problem of the incident has been resolved. Some assets may still return an error. Please get in touch with support@imgix.com if you are experiencing issues
- postmortem
# What happened Between **March 17th, 5:48 AM UTC** and **March 18th, 6:56 PM UTC**, the Asset Manager experienced an indexing outage. During this period, newly uploaded assets and a very small percentage of pre-existing assets were not appearing in the Asset Manager UI. These assets were still successfully uploaded to the Origin and were accessible via the Rendering API. # How it happened An unannounced maintenance from our upstream provider caused a node failure in our Asset Manager infrastructure, resulting in the temporary loss of indexed asset data. # What went wrong Several things went wrong during this incident: * Our service provider failed to notify us of the maintenance window * Our Asset Manager infrastructure was not adequately provisioned to tolerate failures during the maintenance * A large amount of data was required to be restored, resulting in a severely prolonged restoration process # What we are doing to address this incident * We have migrated and optimized infrastructure configurations to better tolerate node failures * We created additional backups and introduced additional indexing layers to improve redundancy and resilience * We are evaluating alternative upstream providers to reduce dependency risks
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).