# imgix: Missing Images in Asset Manager

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-03-17 05:48 UTC · Resolved: 2025-03-18 18:56 UTC · Duration: 37 h
- Updates: 3 · Affected components: Web Administration Tools
- [Vendor status page: https://stspg.io/37cffnc9y494](https://stspg.io/37cffnc9y494)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **identified** 2025-03-17 05:48 UTC: We have identified an issue affecting the Imgix Asset Manager.  Users may experience difficulties searching for previously indexed assets and delays in indexing new assets. A fix is currently in progress.  The rendering service remains unaffected.
- **resolved** 2025-03-18 18:56 UTC: The root problem of the incident has been resolved.  Some assets may still return an error. Please get in touch with support@imgix.com if you are experiencing issues
- **postmortem** 2025-03-31 17:12 UTC: \# What happened Between \*\*March 17th, 5:48 AM UTC\*\* and \*\*March 18th, 6:56 PM UTC\*\*, the Asset Manager experienced an indexing outage. During this period, newly uploaded assets and a very small percentage of pre-existing assets were not appearing in the Asset Manager UI. These assets were still successfully uploaded to the Origin and were accessible via the Rendering API. \# How it happened An unannounced maintenance from our upstream provider caused a node failure in our Asset Manager infrastructure, resulting in the temporary loss of indexed asset data. \# What went wrong Several things went wrong during this incident: \* Our service provider failed to notify us of the maintenance window \* Our Asset Manager infrastructure was not adequately provisioned to tolerate failures during the maintenance \* A large amount of data was required to be restored, resulting in a severely prolonged restoration process \# What we are doing to address this incident \* We have migrated and optimized infrastructure configurations to better tolerate node failures \* We created additional backups and introduced additional indexing layers to improve redundancy and resilience \* We are evaluating alternative upstream providers to reduce dependency risks


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Canonical: https://rewindex.com/company/imgix/incidents/hdqxw75k663c · Markdown: https://rewindex.com/company/imgix/incidents/hdqxw75k663c.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/hdqxw75k663c · Generated 2026-10-20T01:33:48.187Z