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Hotjar: Customers unable to change plans or modify subscription

Impact: majorStatus: resolvedStarted Resolved (2.8 h)1 updateSource: status.hotjar.com (opens in new tab)

Timeline of updates

  1. resolved

    Braintree have resolved the payment processing issue and we should now be able to process payments normally again. See our incident report at https://help.hotjar.com/hc/en-us/articles/360024606434-13th-June-2019-Unable-to-change-plans-modify-subscriptions-or-process-payments

From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON