# Hotjar: Customers unable to change plans or modify subscription

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-06-13 09:47 UTC · Resolved: 2019-06-13 12:33 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/yk9kn57gvzp0](https://status.hotjar.com/incidents/yk9kn57gvzp0)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-06-13 12:33 UTC: Braintree have resolved the payment processing issue and we should now be able to process payments normally again. See our incident report at https://help.hotjar.com/hc/en-us/articles/360024606434-13th-June-2019-Unable-to-change-plans-modify-subscriptions-or-process-payments

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/yk9kn57gvzp0 · Markdown: https://rewindex.com/company/hotjar/incidents/yk9kn57gvzp0.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/yk9kn57gvzp0 · Generated 2026-10-18T09:56:29.895Z