Hightouch: Slow Application Loading and Intermittent UI Errors
Affected components: Customer StudioIntelligenceReverse ETLWeb Application - Customer StudioWeb Application - IntelligenceWeb Application - Reverse ETL
Timeline of updates
- investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
- investigating
We are continuing to investigate this issue.
- identified
The issue has been identified and a fix is being implemented.
- resolved
This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Hightouch, started 2026-09-29 23:02 UTC, resolved after 0 min, 4 update(s).
- Title
- Slow Application Loading and Intermittent UI Errors
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/plnn67s9dd76
Hightouch profileRecent Hightouch incidentsAll outages on September 29, 2026Hightouch in September 2026MarkdownJSON