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Help Scout: Connection Issues

Impact: majorStatus: resolvedStarted Resolved (31 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Elevated load times and connection failures lasted for about 18 minutes, between 6:09-6:27am EDT this morning. We'll publish a brief post-mortem once the root cause is confirmed, but performance seems to be normal once again. Very sorry for the interruption today!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON