# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-06-27 10:18 UTC · Resolved: 2017-06-27 10:49 UTC · Duration: 31 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/y9rn892hp2rk](https://status.helpscout.com/incidents/y9rn892hp2rk)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-06-27 10:49 UTC: Elevated load times and connection failures lasted for about 18 minutes, between 6:09-6:27am EDT this morning. We'll publish a brief post-mortem once the root cause is confirmed, but performance seems to be normal once again. Very sorry for the interruption today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/y9rn892hp2rk · Markdown: https://rewindex.com/company/help-scout/incidents/y9rn892hp2rk.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/y9rn892hp2rk · Generated 2026-10-18T11:36:05.857Z