Companies / Help Scout / incidents
Help Scout: Connection Errors
Timeline of updates
- resolved
At 12:06am EDT, the Help Scout web app experienced a few minutes of downtime due to a sudden influx of activity, and one component was temporarily unable to connect properly. It quickly rebounded, and all systems returned to normal by 12:11am EDT. As a result of the incident, we uncovered an improvement we can make to prevent this same issue from happening again in the future. Apologies for the trouble!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON