# Help Scout: Connection Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-03-23 04:11 UTC · Resolved: 2018-03-23 04:25 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/wlznm3c0jzt8](https://status.helpscout.com/incidents/wlznm3c0jzt8)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-03-23 04:25 UTC: At 12:06am EDT, the Help Scout web app experienced a few minutes of downtime due to a sudden influx of activity, and one component was temporarily unable to connect properly. It quickly rebounded, and all systems returned to normal by 12:11am EDT. As a result of the incident, we uncovered an improvement we can make to prevent this same issue from happening again in the future. Apologies for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/wlznm3c0jzt8 · Markdown: https://rewindex.com/company/help-scout/incidents/wlznm3c0jzt8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/wlznm3c0jzt8 · Generated 2026-10-18T09:54:07.719Z