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Help Scout: Help desk API issues

Impact: majorStatus: resolvedStarted Resolved (22 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We're back in business after experiencing roughly 8 minutes of API downtime, between 12:23 PM EDT and 12:31 PM EDT. We’re still investigating the root cause and will add a post-mortem if any changes need to be made. Folder counts, previews, and workflows are all back on track.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON