# Help Scout: Help desk API issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-11-17 17:25 UTC · Resolved: 2016-11-17 17:47 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/sky5hkyzl8wy](https://status.helpscout.com/incidents/sky5hkyzl8wy)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-11-17 17:47 UTC: We're back in business after experiencing roughly 8 minutes of API downtime, between 12:23 PM EDT and 12:31 PM EDT. We’re still investigating the root cause and will add a post-mortem if any changes need to be made. Folder counts, previews, and workflows are all back on track.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/sky5hkyzl8wy · Markdown: https://rewindex.com/company/help-scout/incidents/sky5hkyzl8wy.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/sky5hkyzl8wy · Generated 2026-10-18T09:59:57.142Z