Companies / Help Scout / incidents

Help Scout: Web App Connection Timeouts

Impact: majorStatus: resolvedStarted Resolved (1.6 h)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    This morning around 10:30am EDT, the Help Scout web application experienced sporadic connection failures, resulting in long page load times, and in some cases, pages failing to load at all. The off-and-on nature of this issue resulted in roughly 8 minutes of downtime. ​ At roughly 11:00am EDT, all services were back to normal and all queued messages were pushed into Help Scout. Very sorry for the trouble today!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON