# Help Scout: Web App Connection Timeouts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-05-20 14:38 UTC · Resolved: 2016-05-20 16:14 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/mt7b4q1l5ngz](https://status.helpscout.com/incidents/mt7b4q1l5ngz)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-05-20 16:14 UTC: This morning around 10:30am EDT, the Help Scout web application experienced sporadic connection failures, resulting in long page load times, and in some cases, pages failing to load at all. The off-and-on nature of this issue resulted in roughly 8 minutes of downtime. ​ At roughly 11:00am EDT, all services were back to normal and all queued messages were pushed into Help Scout. Very sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/mt7b4q1l5ngz · Markdown: https://rewindex.com/company/help-scout/incidents/mt7b4q1l5ngz.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/mt7b4q1l5ngz · Generated 2026-10-18T09:41:01.408Z