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Help Scout: Help Desk API, Mobile API Issues and Connection Errors

Impact: majorStatus: resolvedStarted Resolved (28 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Performance is stable across the board, so we're closing this out. Email queues are just about empty and processing messages in a timely manner, as expected. We're still looking at the root cause along with changes we can make to prevent this from happening again. We're very sorry for the downtime today.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON