# Help Scout: Help Desk API, Mobile API Issues and Connection Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-01-30 21:39 UTC · Resolved: 2018-01-30 22:07 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/bclk035s3618](https://status.helpscout.com/incidents/bclk035s3618)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-01-30 22:07 UTC: Performance is stable across the board, so we're closing this out. Email queues are just about empty and processing messages in a timely manner, as expected. We're still looking at the root cause along with changes we can make to prevent this from happening again. We're very sorry for the downtime today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/bclk035s3618 · Markdown: https://rewindex.com/company/help-scout/incidents/bclk035s3618.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/bclk035s3618 · Generated 2026-10-18T11:38:53.962Z