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Help Scout: Docs Errors

Impact: criticalStatus: resolvedStarted Resolved (1.3 h)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Followup to the resolution with background on the incident: At ~3:54 PM UTC, we noticed extremely high volume of search activity in a short period of time. This activity caused an overload of our servers which brought Docs sites down temporarily. Sites were down from approximately 3:54 PM UTC to 4:53 PM UTC (~1 hour) and are now fully operational. Docs API and Docs access through Beacon were unaffected and available the entire time.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON