# Help Scout: Docs Errors

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-12-02 16:04 UTC · Resolved: 2019-12-02 17:19 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2n3pfdy4m1pz](https://status.helpscout.com/incidents/2n3pfdy4m1pz)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-12-02 17:19 UTC: Followup to the resolution with background on the incident: At ~3:54 PM UTC, we noticed extremely high volume of search activity in a short period of time. This activity caused an overload of our servers which brought Docs sites down temporarily. Sites were down from approximately 3:54 PM UTC to 4:53 PM UTC (~1 hour) and are now fully operational. Docs API and Docs access through Beacon were unaffected and available the entire time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/2n3pfdy4m1pz · Markdown: https://rewindex.com/company/help-scout/incidents/2n3pfdy4m1pz.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2n3pfdy4m1pz · Generated 2026-10-18T10:34:47.939Z