Companies / Help Scout / incidents

Help Scout: Connection Issues

Impact: criticalStatus: resolvedStarted Resolved (0 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Help Scout was temporarily unavailable due to database issues. Our engineering team quickly identified the issue and stabilized the app, but customers may have encountered a 503 when trying to access Help Scout.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON