# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-08-01 20:00 UTC · Resolved: 2022-08-01 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/1qrtrqxftkl2](https://status.helpscout.com/incidents/1qrtrqxftkl2)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-08-01 20:00 UTC: Help Scout was temporarily unavailable due to database issues. Our engineering team quickly identified the issue and stabilized the app, but customers may have encountered a 503 when trying to access Help Scout.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/1qrtrqxftkl2 · Markdown: https://rewindex.com/company/help-scout/incidents/1qrtrqxftkl2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/1qrtrqxftkl2 · Generated 2026-10-18T09:41:16.885Z