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Heap: Web SDK Serve Latency

Impact: majorStatus: resolvedStarted Resolved (3.1 h)1 updateSource: status.heap.io (opens in new tab)

Timeline of updates

  1. resolved

    This incident has been resolved. During the incident period (12:03 PM PT - 1:34 PM PT), Heap may have failed to collect clicks which occurred within the first 7 seconds after a page loads. Pageviews, sessions, subsequent clicks and client-side API calls were unaffected. We apologize deeply for any effect this has had on our customers.

From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON