# Heap: Web SDK Serve Latency

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-28 20:28 UTC · Resolved: 2022-11-28 23:37 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/r7g8wsqmdf1k](https://status.heap.io/incidents/r7g8wsqmdf1k)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2022-11-28 23:37 UTC: This incident has been resolved. During the incident period (12:03 PM PT - 1:34 PM PT), Heap may have failed to collect clicks which occurred within the first 7 seconds after a page loads. Pageviews, sessions, subsequent clicks and client-side API calls were unaffected. We apologize deeply for any effect this has had on our customers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/r7g8wsqmdf1k · Markdown: https://rewindex.com/company/heap/incidents/r7g8wsqmdf1k.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/r7g8wsqmdf1k · Generated 2026-10-18T12:40:51.017Z