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Grammarly: Grammarly is experiencing a service interruption

Impact: majorStatus: resolvedStarted Resolved (3.2 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Grammarly reported a major service interruption affecting suggestions for some users, with components including Writing Suggestions, Generative AI assistance, and Plagiarism Detection listed as affected. It started at 2025-03-18 18:01 UTC and was resolved at 2025-03-18 21:14 UTC, lasting 3 h 12 min. Grammarly reported implementing a fix but did not disclose the root cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Grammarly for MacWriting SuggestionsGrammarly for AndroidPlagiarism DetectionGrammarly for Samsung KeyboardGrammarly for Microsoft OfficeGrammarly EditorGrammarly for WindowsGenerative AI assistanceGrammarly for iPadGrammarly for Microsoft Word on MacGrammarly for iPhoneGrammarly's Browser Extension

Timeline of updates

  1. investigating

    It seems we're still experiencing a service interruption. Some users may experience issues with suggestions. We’re investigating the problem and will provide an update as soon as possible.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. identified

    Our team has identified the root cause and they're implementing a fix for this issue. Thank you for bearing with us! We will provide another update soon.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grammarly profile · Recent Grammarly incidents · Markdown · JSON