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Gorgias: Instagram comments are not creating Tickets in Gorgias

Impact: majorStatus: resolvedStarted Resolved (22 h)1 updateSource: status.gorgias.com (opens in new tab)

Timeline of updates

  1. resolved

    The issue was acknowledged and resolved by Meta in the past few hours. We started receiving webhooks since 6:20AM CET, and the situation seems back to normal now. Meta bug report here: https://developers.facebook.com/support/bugs/1337946283795683/

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON