# Gorgias: Instagram comments are not creating Tickets in Gorgias

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-29 09:17 UTC · Resolved: 2023-08-30 07:09 UTC · Duration: 22 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/yd9ztcy8ysby](https://status.gorgias.com/incidents/yd9ztcy8ysby)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2023-08-30 07:09 UTC: The issue was acknowledged and resolved by Meta in the past few hours. We started receiving webhooks since 6:20AM CET, and the situation seems back to normal now. Meta bug report here: https://developers.facebook.com/support/bugs/1337946283795683/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/yd9ztcy8ysby · Markdown: https://rewindex.com/company/gorgias/incidents/yd9ztcy8ysby.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/yd9ztcy8ysby · Generated 2026-10-18T12:44:15.670Z