Companies / Gorgias / incidents
Gorgias: Can't reply to Facebook comments tickets
Timeline of updates
- resolved
Our app has been re-approved, and comments can now be sent from the platform. We're going to resend all failed messages in tickets which didn't have a new message, either from an agent or from a customer, since the failed message. In order to resume sending comments, you may need to: - go your list of Facebook integrations - click on "Login with Facebook" - once this is one and you've been redirected to the helpdesk, no need to do anything You should then be able to resume sending comments.
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