# Gorgias: Can't reply to Facebook comments tickets

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-10 16:02 UTC · Resolved: 2019-04-10 23:24 UTC · Duration: 7.4 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/jpbt4t4jhrp4](https://status.gorgias.com/incidents/jpbt4t4jhrp4)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2019-04-10 23:24 UTC: Our app has been re-approved, and comments can now be sent from the platform. We're going to resend all failed messages in tickets which didn't have a new message, either from an agent or from a customer, since the failed message. In order to resume sending comments, you may need to: - go your list of Facebook integrations - click on "Login with Facebook" - once this is one and you've been redirected to the helpdesk, no need to do anything You should then be able to resume sending comments.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/jpbt4t4jhrp4 · Markdown: https://rewindex.com/company/gorgias/incidents/jpbt4t4jhrp4.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/jpbt4t4jhrp4 · Generated 2026-10-18T09:53:32.201Z