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Gorgias: [Automation][AI Agent] - Stopped Processing Tickets

Impact: criticalStatus: resolvedStarted Resolved (0 min)1 updateSource: status.gorgias.com (opens in new tab)

Timeline of updates

  1. resolved

    The AI Agent stopped processing tickets due to an internal system issue. The issue was resolved quickly, but reactivating the AI Agent on all accounts took some additional time.

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON