# Gorgias: [Automation][AI Agent] - Stopped Processing Tickets

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-11-28 14:00 UTC · Resolved: 2024-11-28 14:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/ctv3xhvsqys7](https://status.gorgias.com/incidents/ctv3xhvsqys7)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-11-28 14:00 UTC: The AI Agent stopped processing tickets due to an internal system issue. The issue was resolved quickly, but reactivating the AI Agent on all accounts took some additional time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/ctv3xhvsqys7 · Markdown: https://rewindex.com/company/gorgias/incidents/ctv3xhvsqys7.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/ctv3xhvsqys7 · Generated 2026-10-18T09:58:44.378Z