Gorgias change history: AI Agent not processing email tickets

Gorgias reported a major AI Agent outage from 2026-03-26 16:00 UTC to 2026-03-26 16:38 UTC, lasting 38 min. Incoming email tickets remained open and unassigned, requiring agents to manually triage and assign affected tickets. Gorgias confirmed the problem was fixed and AI Agent resumed processing email tickets.