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CompaniesGoogle WorkspaceIncidents

Google Workspace: **Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor. We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. **Workaround** SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

No impact listedStatus: resolvedStarted Resolved (6 d)4 updateswww.google.com (opens in new tab)

Affected components: Google Voice

Timeline of updates

  1. service information

    Summary
    Google Voice customers may experience MMS messages not being delivered to recipients.
    Description
    We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.
    Our engineering team continues to investigate the issue with a 3rd party vendor.
    We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details.
    We apologize to all who are affected by the disruption.
    Customer Symptoms
    Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.
    Workaround
    SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

  2. service information

    Summary
    Google Voice customers may experience MMS messages not being delivered to recipients.
    Description
    We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.
    Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue.
    We will provide an update by Wednesday, 2026-01-14 10:30 PST with current details.
    Customer Symptoms
    Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.
    Workaround
    SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

  3. service information

    Summary
    Google Voice customers may experience MMS messages not being delivered to recipients.
    Description
    We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST.
    Our engineering team continues to investigate the issue with a 3rd party vendor to mitigate the issue.
    We will provide an update by Thursday, 2026-01-15 10:30 PST with current details.
    Customer Symptoms
    Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them.
    Workaround
    SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.

  4. resolved

    The issue with Google Voice has been resolved for all affected users as of Wednesday, 2026-01-14 13:00 PST.
    We thank you for your patience while we worked on resolving the issue.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Google Workspace, started 2026-01-08 13:00 UTC, resolved after 6 d, 4 update(s).

Title
**Summary** Google Voice customers may experience MMS messages not being delivered to recipients. **Description** We are experiencing an issue with sending MMS messages via Google Voice beginning on Thursday, 2026-01-08 05:00 PST. Our engineering team continues to investigate the issue with a 3rd party vendor. We will provide an update by Tuesday, 2026-01-13 20:30 PST with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Voice customers may experience issues while sending MMS messages where the messages may appear to be successfully sent but recipients may not receive them. **Workaround** SMS messages can be sent successfully, so the users can send 1-to-1 messages or messages without attachments instead of MMS messages.
Vendor
Google Workspace
Date
URL
https://rewindex.com/company/google-workspace/incidents/thtvkdyksbrqpo3vh82v

Google Workspace profileRecent Google Workspace incidentsAll outages on January 8, 2026Google Workspace in January 2026MarkdownJSON