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CompaniesGoogle WorkspaceIncidents

Google Workspace: **Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. **Description** We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. **Symptoms** Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. **Workaround** Customers can access Gmail from the web browser.

No impact listedStatus: resolvedStarted Resolved (25 h)4 updateswww.google.com (opens in new tab)

Affected components: Gmail

Timeline of updates

  1. service information

    Summary
    A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.
    Description
    We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT.
    Our engineering team continues to investigate the issue.
    We will provide an update by Friday, 2025-10-24 20:30 PDT with current details.
    Symptoms
    Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected.
    Workaround
    Customers can access Gmail from the web browser.

  2. service information

    Summary
    A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications.
    Description
    We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT.
    Our engineering team has identified the root cause and implemented mitigation measures. And, currently we are monitoring the status of mitigation.
    We will provide an update by Monday, 2025-10-27 11:00 PDT with current details.
    We apologize to all who are affected by the disruption.
    Symptoms
    Affected customers may have experienced issues accessing Gmail mobile applications. Gmail web access is unaffected.
    Workaround
    Customers can access Gmail from the web browser.

  3. service information

    Summary
    A subset of customers in EDU domains experienced issues accessing Gmail mobile applications.
    Description
    The issue with the GMail is resolved for all the users on Saturday, 2025-10-25 12:05 PDT
    As per our preliminary analysis, the issue was caused due to a recent code change introduced to OneGoogle for Android and iOS apps. Our engineering team mitigated the issue by rolling back these problematic changes.
    We apologize to all who are affected by the disruption. We thank you for your patience while we worked on resolving the issue.

  4. resolved

    Mini Incident Report
    We apologize for the inconvenience this service issue may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced an impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213 (opens in new tab).
    (All Times US/Pacific)
    Incident Start: 24 October 2025, 10:45
    Incident End: 25 October 2025, 12:05
    Duration: 25 hours, 20 minutes
    Affected Services and Features:
    Gmail - Mobile application users on both ios and android
    Description:
    Some Workspace for Education users reported experiencing issues accessing Gmail on their mobile devices.
    Preliminary analysis indicates that the issue was caused by a recent code change in the UX stack of our first-party mobile applications. Our engineering team mitigated the impact by rolling back the problematic changes.
    Customer Impact:
    Affected users were unable to access Gmail through mobile applications on Android and iOS devices. Gmail web access was unaffected during the issue.

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Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Google Workspace, started 2025-10-24 17:45 UTC, resolved after 25 h, 4 update(s).

Title
**Summary** A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. **Description** We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-10-24 20:30 PDT with current details. **Symptoms** Affected customers are experiencing issues accessing Gmail mobile applications. Gmail web access is unaffected. **Workaround** Customers can access Gmail from the web browser.
Vendor
Google Workspace
Date
URL
https://rewindex.com/company/google-workspace/incidents/jxvg9kehupnwfq4npgit

Google Workspace profileRecent Google Workspace incidentsAll outages on October 24, 2025Google Workspace in October 2025MarkdownJSON