rewindex

CompaniesGoogle WorkspaceIncidents

Google Workspace: **Title** Inbound emails from customers to Google Support are experiencing issues. **Description** We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** Inbound emails from customers to Google Support are experiencing issues. Case creation continues to work. **Workaround** None at this time.

MinorStatus: resolvedStarted Resolved (19 h)12 updateswww.google.com (opens in new tab)

Affected components: Google Workspace Support

Timeline of updates

  1. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.
    Our engineering team continues to investigate the issue.
    We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details.
    We apologize to all who are affected by the disruption.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation continues to work.
    Workaround
    None at this time.

  2. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    We believe the issue with Google Support is mitigated.
    Our engineering team continues to investigate the root cause.
    Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
    We will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.
    We apologize to all who are affected by the disruption.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation continues to work.
    Workaround
    None at this time.

  3. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    We believe the issue with Google Support is mitigated.
    Our engineering team continues to investigate the root cause.
    Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
    We will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.
    We apologize to all who are affected by the disruption.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation continues to work.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  4. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    We believe the issue with Google Support is mitigated.
    Our engineering team continues to investigate the root cause.
    Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
    We will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.
    We apologize to all who are affected by the disruption.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation continues to work.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  5. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.
    Our engineering team continues to investigate the issue.
    We will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.
    We apologize to all who are affected by the disruption.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation continues to work.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  6. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    Mitigation work is currently underway by our engineering team.
    We do not have an ETA for mitigation at this point.
    We will provide more information by Tuesday, 2026-06-30 08:45 PDT.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation and updates continues to work without any issues.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  7. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    Mitigation work is currently underway by our engineering team.
    The mitigation is expected to complete by Tuesday, 2026-06-30 09:45 PDT.
    We will provide more information by Tuesday, 2026-06-30 10:00 PDT.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation and updates continues to work without any issues.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  8. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
    Our engineering teams have shifted focus to replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026.
    While there is currently no specific ETA for the email replay to finish, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
    We will provide more information by Tuesday, 2026-06-30 11:00 PDT.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation and updates continues to work without any issues.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  9. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
    Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
    We will provide more information by Tuesday, 2026-06-30 12:15 PDT.
    Symptoms
    Inbound emails from customers to Google Support are experiencing issues.
    Case creation and updates continues to work without any issues.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  10. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
    Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
    We will provide more information by Tuesday, 2026-06-30 17:00 PDT.
    Symptoms
    Inbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.
    Case creation and updates continues to work without any issues.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  11. service disruption

    Title
    Inbound emails from customers to Google Support are experiencing issues.
    Description
    The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
    Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
    We will provide more information by Tuesday, 2026-06-30 21:30 PDT.
    Symptoms
    Inbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.
    Case creation and updates continues to work without any issues.
    Workaround
    Customers can continue to use the portal to add comments / notes.

  12. resolved

    Title
    [Resolved] Inbound emails from customers to Google Support were experiencing issues.
    Description
    The issue with inbound emails to Google Cloud Support has been resolved for all affected customers as of Tuesday, 2026-06-30 20:45 PDT.
    From preliminary analysis, the engineering team identified a recent change which was preventing incoming emails from being processed. We have successfully rolled back the change to mitigate the impact.
    Backlog processing of all the affected emails is now complete.
    We thank you for your patience while we worked on resolving the issue.
    Symptoms
    Inbound emails from customers to Google Support were experiencing issues.
    Case creation and updates continued to work without any issues.
    Workaround
    None as the issue is resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on www.google.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Google Workspace, started 2026-06-30 09:03 UTC, resolved after 19 h, 12 update(s).

Title
**Title** Inbound emails from customers to Google Support are experiencing issues. **Description** We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details. We apologize to all who are affected by the disruption. **Symptoms** Inbound emails from customers to Google Support are experiencing issues. Case creation continues to work. **Workaround** None at this time.
Vendor
Google Workspace
Date
URL
https://rewindex.com/company/google-workspace/incidents/awye1sfezpe8qed49rog

Google Workspace profileRecent Google Workspace incidentsAll outages on June 30, 2026Google Workspace in June 2026MarkdownJSON