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GitLab: Error loading GitLab.com and customers.gitlab.com

Affected components: APIGitLab Customers PortalWebsite

Timeline of updates

1. investigating2026-10-15 04:43 UTC

   We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.

2. investigating2026-10-15 05:10 UTC

   We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.

3. investigating2026-10-15 05:27 UTC

   No material updates to report. We are still investigating the root cause.

4. investigating2026-10-15 05:50 UTC

   No material updates to report. We'll share another update when we have more information.

5. monitoring2026-10-15 08:35 UTC

   Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240

6. resolved2026-10-15 09:02 UTC

   The issue affecting customers.gitlab.com has been resolved. Customers Portal pages and subscription-related operations have returned to normal. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240

Rewindex changes for this incident

• Critical incident: Error loading GitLab.com and customers.gitlab.com 2026-10-15 04:43 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON