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GitLab: 500 errors while accessing projects

Affected components: Git OperationsWebsite

Timeline of updates

1. investigating2026-09-24 13:48 UTC

   We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

2. investigating2026-09-24 14:10 UTC

   A temporary mitigation has been implemented however the cause of the incident is still being investigated.

3. investigating2026-09-24 14:44 UTC

   The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.

4. investigating2026-09-24 15:17 UTC

   The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.

5. investigating2026-09-24 16:13 UTC

   No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

6. investigating2026-09-24 17:21 UTC

   We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

7. identified2026-09-24 18:32 UTC

   The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

8. identified2026-09-24 20:03 UTC

   The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

9. resolved2026-09-24 20:50 UTC

   We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

Rewindex changes for this incident

• Major incident: 500 errors while accessing projects 2026-09-24 13:48 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON