Changes / GitLab / 500 errors while accessing projects
GitLab: Major incident: 500 errors while accessing projects
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: full timeline of updates →
What changed
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After: 500 errors while accessing projects
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After: major
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After: resolved
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After: 2026-09-24 13:48 UTC
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After: 2026-09-24 20:50 UTC
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After: Git Operations, Website
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After: We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
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After: A temporary mitigation has been implemented however the cause of the incident is still being investigated.
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After: The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
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After: The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
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After: No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
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After: We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
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After: The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
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After: The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
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After: We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: 500 errors while accessing projects (this change) | Major incident |