# GitLab: Major incident: 500 errors while accessing projects

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-24 13:48 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab52a27c927d20564092275](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab52a27c927d20564092275)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6ab52a27c927d20564092275@ca4d3a5880d0
- Change 1 of 1 for this incident

Incident page (full timeline): [500 errors while accessing projects](https://rewindex.com/company/gitlab/incidents/6ab52a27c927d20564092275.md)
## What changed

**1. Added: Title**

```diff
+ 500 errors while accessing projects
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-24 13:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-24 20:50 UTC
```

**6. Added: Affected components**

```diff
+ Git Operations, Website
```

**7. Added: Update** (investigating) · 2026-09-24 13:48 UTC

```diff
+ We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
```

**8. Added: Update** (investigating) · 2026-09-24 14:10 UTC

```diff
+ A temporary mitigation has been implemented however the cause of the incident is still being investigated.
```

**9. Added: Update** (investigating) · 2026-09-24 14:44 UTC

```diff
+ The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
```

**10. Added: Update** (investigating) · 2026-09-24 15:17 UTC

```diff
+ The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
```

**11. Added: Update** (investigating) · 2026-09-24 16:13 UTC

```diff
+ No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
```

**12. Added: Update** (investigating) · 2026-09-24 17:21 UTC

```diff
+ We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
```

**13. Added: Update** (identified) · 2026-09-24 18:32 UTC

```diff
+ The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
```

**14. Added: Update** (identified) · 2026-09-24 20:03 UTC

```diff
+ The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
```

**15. Added: Update** (resolved) · 2026-09-24 20:50 UTC

```diff
+ We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-24 13:48 UTC | Major incident: 500 errors while accessing projects (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i59ed16319a0e1d · Markdown: https://rewindex.com/change/i59ed16319a0e1d.md · JSON: https://rewindex.com/api/v1/changes/i59ed16319a0e1d · Generated 2026-10-18T08:47:44.236Z