# GitLab: 500 errors while accessing projects

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-24 13:48 UTC · Resolved: 2026-09-24 20:50 UTC · Duration: 7.0 h
- Updates: 9 · Affected components: Git Operations, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab52a27c927d20564092275](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab52a27c927d20564092275)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Summary

GitLab reported a major incident affecting Git Operations and Website: some users could not access projects and encountered 500 errors. It started at 2026-09-24 13:48 UTC and resolved at 2026-09-24 20:50 UTC, lasting 7 h 2 min. A temporary mitigation was implemented; GitLab later reported errors were no longer elevated, without specifying the cause or final fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-24 13:48 UTC: We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23015
- **investigating** 2026-09-24 14:10 UTC: A temporary mitigation has been implemented however the cause of the incident is still being investigated.
- **investigating** 2026-09-24 14:44 UTC: The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
- **investigating** 2026-09-24 15:17 UTC: The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
- **investigating** 2026-09-24 16:13 UTC: No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23015
- **investigating** 2026-09-24 17:21 UTC: We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23015
- **identified** 2026-09-24 18:32 UTC: The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23015
- **identified** 2026-09-24 20:03 UTC: The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23015
- **resolved** 2026-09-24 20:50 UTC: We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23015

## Rewindex changes for this incident

- 2026-09-24 13:48 UTC: [Major incident: 500 errors while accessing projects](https://rewindex.com/change/i59ed16319a0e1d.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6ab52a27c927d20564092275 · Markdown: https://rewindex.com/company/gitlab/incidents/6ab52a27c927d20564092275.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6ab52a27c927d20564092275 · Generated 2026-10-18T11:27:48.162Z