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GitLab: 500 errors when fetching commits on GitLab.com

Affected components: APICI/CDGit OperationsWebsite

Timeline of updates

1. investigating2026-08-18 13:55 UTC

   We are investigating an issue causing a subset of requests to GitLab.com receiving 500 errors. We will provide updates as we learn more from our investigation. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

2. investigating2026-08-18 14:16 UTC

   We are still investigating the root cause for 500 errors while fetching commits on GitLab.com. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

3. investigating2026-08-18 14:31 UTC

   Investigation for the root cause of 500 errors while fetching commits on GitLab.com is still ongoing. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

4. monitoring2026-08-18 14:49 UTC

   Our monitoring shows the error rate decreasing towards normal thresholds. We're continuing to monitor the incident. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

5. monitoring2026-08-18 16:11 UTC

   The error rate has continued to remain within normal thresholds. We're continuing to monitor the error rate. Further developments can be read here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

6. resolved2026-08-18 17:30 UTC

   The error rate remains within normal thresholds and the issue is now resolved. Further details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729

Rewindex changes for this incident

• Critical incident: 500 errors when fetching commits on GitLab.com 2026-08-18 13:55 UTC

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