# GitLab: 500 errors when fetching commits on GitLab.com

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-18 13:55 UTC · Resolved: 2026-08-18 17:30 UTC · Duration: 3.6 h
- Updates: 6 · Affected components: API, CI/CD, Git Operations, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8464509dcc14478b612744](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8464509dcc14478b612744)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-08-18 13:55 UTC: We are investigating an issue causing a subset of requests to GitLab.com receiving 500 errors. We will provide updates as we learn more from our investigation. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22729
- **investigating** 2026-08-18 14:16 UTC: We are still investigating the root cause for 500 errors while fetching commits on GitLab.com. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22729
- **investigating** 2026-08-18 14:31 UTC: Investigation for the root cause of 500 errors while fetching commits on GitLab.com is still ongoing. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22729
- **monitoring** 2026-08-18 14:49 UTC: Our monitoring shows the error rate decreasing towards normal thresholds. We're continuing to monitor the incident. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22729
- **monitoring** 2026-08-18 16:11 UTC: The error rate has continued to remain within normal thresholds. We're continuing to monitor the error rate. Further developments can be read here: gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22729
- **resolved** 2026-08-18 17:30 UTC: The error rate remains within normal thresholds and the issue is now resolved. Further details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22729

## Rewindex changes for this incident

- 2026-08-18 13:55 UTC: [Critical incident: 500 errors when fetching commits on GitLab.com](https://rewindex.com/change/idfce6a5d0e7934.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6a8464509dcc14478b612744 · Markdown: https://rewindex.com/company/gitlab/incidents/6a8464509dcc14478b612744.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6a8464509dcc14478b612744 · Generated 2026-10-18T10:30:46.080Z