Changes / GitLab / 500 errors when fetching commits on GitLab.com
GitLab: Critical incident: 500 errors when fetching commits on GitLab.com
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: 500 errors when fetching commits on GitLab.com
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After: critical
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After: resolved
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After: 2026-08-18 13:55 UTC
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After: 2026-08-18 17:30 UTC
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After: API, CI/CD, Git Operations, Website
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After: We are investigating an issue causing a subset of requests to GitLab.com receiving 500 errors. We will provide updates as we learn more from our investigation. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
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After: We are still investigating the root cause for 500 errors while fetching commits on GitLab.com. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
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After: Investigation for the root cause of 500 errors while fetching commits on GitLab.com is still ongoing. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
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After: Our monitoring shows the error rate decreasing towards normal thresholds. We're continuing to monitor the incident. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
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After: The error rate has continued to remain within normal thresholds. We're continuing to monitor the error rate. Further developments can be read here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
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After: The error rate remains within normal thresholds and the issue is now resolved. Further details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: 500 errors when fetching commits on GitLab.com (this change) | Major incident |