# GitLab: Critical incident: 500 errors when fetching commits on GitLab.com

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-18 13:55 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8464509dcc14478b612744](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8464509dcc14478b612744)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a8464509dcc14478b612744@07fd9126956e
- Change 1 of 1 for this incident

Incident page (full timeline): [500 errors when fetching commits on GitLab.com](https://rewindex.com/company/gitlab/incidents/6a8464509dcc14478b612744.md)
## What changed

**1. Added: Title**

```diff
+ 500 errors when fetching commits on GitLab.com
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-18 13:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-18 17:30 UTC
```

**6. Added: Affected components**

```diff
+ API, CI/CD, Git Operations, Website
```

**7. Added: Update** (investigating) · 2026-08-18 13:55 UTC

```diff
+ We are investigating an issue causing a subset of requests to GitLab.com receiving 500 errors. We will provide updates as we learn more from our investigation. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
```

**8. Added: Update** (investigating) · 2026-08-18 14:16 UTC

```diff
+ We are still investigating the root cause for 500 errors while fetching commits on GitLab.com. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
```

**9. Added: Update** (investigating) · 2026-08-18 14:31 UTC

```diff
+ Investigation for the root cause of 500 errors while fetching commits on GitLab.com is still ongoing. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
```

**10. Added: Update** (monitoring) · 2026-08-18 14:49 UTC

```diff
+ Our monitoring shows the error rate decreasing towards normal thresholds. We're continuing to monitor the incident. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
```

**11. Added: Update** (monitoring) · 2026-08-18 16:11 UTC

```diff
+ The error rate has continued to remain within normal thresholds. We're continuing to monitor the error rate. Further developments can be read here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
```

**12. Added: Update** (resolved) · 2026-08-18 17:30 UTC

```diff
+ The error rate remains within normal thresholds and the issue is now resolved. Further details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22729
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-18 13:55 UTC | Critical incident: 500 errors when fetching commits on GitLab.com (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idfce6a5d0e7934 · Markdown: https://rewindex.com/change/idfce6a5d0e7934.md · JSON: https://rewindex.com/api/v1/changes/idfce6a5d0e7934 · Generated 2026-10-18T11:25:18.354Z