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GitLab: Elevated Errors Affecting GitLab Duo Custom Agents

Affected components: GitLab Duo

Timeline of updates

1. investigating2026-07-17 16:10 UTC

   We're investigating an issue affecting GitLab Duo Custom Agents on GitLab.com. Our team is actively working to identify the cause and restore normal service.

2. investigating2026-07-17 16:26 UTC

   Our team is actively investigating the root cause of this issue. We'll continue to share updates as we learn more.

3. investigating2026-07-17 16:44 UTC

   We continue to investigate the root cause of this issue. There are no material updates at this time, and we'll share additional information as it becomes available.

4. investigating2026-07-17 17:09 UTC

   We're seeing signs of recovery, but our investigation into the root cause remains ongoing. We'll continue to provide updates as more information becomes available.

5. monitoring2026-07-17 17:22 UTC

   We're seeing service recover and error rates return to expected levels. We'll continue to monitor the environment to ensure the recovery is sustained.

6. resolved2026-07-17 17:36 UTC

   We've identified and mitigated the root cause of this issue. Service has remained stable throughout the monitoring period, and this incident is now resolved.

Rewindex changes for this incident

• Major incident: Elevated Errors Affecting GitLab Duo Custom Agents 2026-07-17 16:10 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON