# GitLab: Elevated Errors Affecting GitLab Duo Custom Agents

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-17 16:10 UTC · Resolved: 2026-07-17 17:36 UTC · Duration: 1.4 h
- Updates: 6 · Affected components: GitLab Duo
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a5a53f5ef562304dbf2a393](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a5a53f5ef562304dbf2a393)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-07-17 16:10 UTC: We're investigating an issue affecting GitLab Duo Custom Agents on GitLab.com. Our team is actively working to identify the cause and restore normal service.
- **investigating** 2026-07-17 16:26 UTC: Our team is actively investigating the root cause of this issue. We'll continue to share updates as we learn more.
- **investigating** 2026-07-17 16:44 UTC: We continue to investigate the root cause of this issue. There are no material updates at this time, and we'll share additional information as it becomes available.
- **investigating** 2026-07-17 17:09 UTC: We're seeing signs of recovery, but our investigation into the root cause remains ongoing. We'll continue to provide updates as more information becomes available.
- **monitoring** 2026-07-17 17:22 UTC: We're seeing service recover and error rates return to expected levels. We'll continue to monitor the environment to ensure the recovery is sustained.
- **resolved** 2026-07-17 17:36 UTC: We've identified and mitigated the root cause of this issue. Service has remained stable throughout the monitoring period, and this incident is now resolved.

## Rewindex changes for this incident

- 2026-07-17 16:10 UTC: [Major incident: Elevated Errors Affecting GitLab Duo Custom Agents](https://rewindex.com/change/idc1856bc4e31fa.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6a5a53f5ef562304dbf2a393 · Markdown: https://rewindex.com/company/gitlab/incidents/6a5a53f5ef562304dbf2a393.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6a5a53f5ef562304dbf2a393 · Generated 2026-10-18T10:28:43.437Z