Changes / GitLab / Elevated Errors Affecting GitLab Duo Custom Agents
GitLab: Major incident: Elevated Errors Affecting GitLab Duo Custom Agents
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Elevated Errors Affecting GitLab Duo Custom Agents
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After: major
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After: resolved
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After: 2026-07-17 16:10 UTC
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After: 2026-07-17 17:36 UTC
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After: GitLab Duo
Before: not present
After: We're investigating an issue affecting GitLab Duo Custom Agents on GitLab.com. Our team is actively working to identify the cause and restore normal service.
Before: not present
After: Our team is actively investigating the root cause of this issue. We'll continue to share updates as we learn more.
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After: We continue to investigate the root cause of this issue. There are no material updates at this time, and we'll share additional information as it becomes available.
Before: not present
After: We're seeing signs of recovery, but our investigation into the root cause remains ongoing. We'll continue to provide updates as more information becomes available.
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After: We're seeing service recover and error rates return to expected levels. We'll continue to monitor the environment to ensure the recovery is sustained.
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After: We've identified and mitigated the root cause of this issue. Service has remained stable throughout the monitoring period, and this incident is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated Errors Affecting GitLab Duo Custom Agents (this change) | Major incident |