# GitLab: Major incident: Elevated Errors Affecting GitLab Duo Custom Agents

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-17 16:10 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a5a53f5ef562304dbf2a393](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a5a53f5ef562304dbf2a393)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a5a53f5ef562304dbf2a393@1ba2ac566d66
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated Errors Affecting GitLab Duo Custom Agents](https://rewindex.com/company/gitlab/incidents/6a5a53f5ef562304dbf2a393.md)
## What changed

**1. Added: Title**

```diff
+ Elevated Errors Affecting GitLab Duo Custom Agents
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-17 16:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-17 17:36 UTC
```

**6. Added: Affected components**

```diff
+ GitLab Duo
```

**7. Added: Update** (investigating) · 2026-07-17 16:10 UTC

```diff
+ We're investigating an issue affecting GitLab Duo Custom Agents on GitLab.com. Our team is actively working to identify the cause and restore normal service.
```

**8. Added: Update** (investigating) · 2026-07-17 16:26 UTC

```diff
+ Our team is actively investigating the root cause of this issue. We'll continue to share updates as we learn more.
```

**9. Added: Update** (investigating) · 2026-07-17 16:44 UTC

```diff
+ We continue to investigate the root cause of this issue. There are no material updates at this time, and we'll share additional information as it becomes available.
```

**10. Added: Update** (investigating) · 2026-07-17 17:09 UTC

```diff
+ We're seeing signs of recovery, but our investigation into the root cause remains ongoing. We'll continue to provide updates as more information becomes available.
```

**11. Added: Update** (monitoring) · 2026-07-17 17:22 UTC

```diff
+ We're seeing service recover and error rates return to expected levels. We'll continue to monitor the environment to ensure the recovery is sustained.
```

**12. Added: Update** (resolved) · 2026-07-17 17:36 UTC

```diff
+ We've identified and mitigated the root cause of this issue. Service has remained stable throughout the monitoring period, and this incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-17 16:10 UTC | Major incident: Elevated Errors Affecting GitLab Duo Custom Agents (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idc1856bc4e31fa · Markdown: https://rewindex.com/change/idc1856bc4e31fa.md · JSON: https://rewindex.com/api/v1/changes/idc1856bc4e31fa · Generated 2026-10-18T11:25:05.190Z