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GitLab: Elevated error ratio for web service

Affected components: APIBackground ProcessingCanaryCI/CDCI/CD - Hosted runners for GitLab community contributionsCI/CD - Hosted runners on LinuxCI/CD - Hosted runners on macOSCI/CD - Hosted runners on WindowsCI/CD - Self-managed runnersContainer Registrydocs.gitlab.comforum.gitlab.comGitLab agent server for KubernetesGitLab Customers PortalGitLab DuoGitLab PagesGit OperationsPackage Registrypackages.gitlab.comSAML SSO - GitLab SaaSSupport Servicesversion.gitlab.comWebsite

Timeline of updates

1. investigating2026-05-21 09:42 UTC

   We're investigating for the root cause of elevated error rates for webservice. You can follow the progress and updates here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22182

2. investigating2026-05-21 10:01 UTC

   We're still investigating for the root cause of elevated error rates for webservice. Progress and updates can be followed here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22182

3. resolved2026-05-21 10:29 UTC

   We've identified that the scope of impact is limited to gitlab-org. We will continue to investigate this but as we're not seeing impact outside of gitlab-org, we're moving this to an internal incident with the incident issue marked confidential.

Rewindex changes for this incident

• Major incident: Elevated error ratio for web service 2026-05-21 09:42 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON