# GitLab: Elevated error ratio for web service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-21 09:42 UTC · Resolved: 2026-05-21 10:29 UTC · Duration: 47 min
- Updates: 3 · Affected components: API, Background Processing, Canary, CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows, CI/CD - Self-managed runners, Container Registry, docs.gitlab.com, forum.gitlab.com, GitLab agent server for Kubernetes, GitLab Customers Portal, GitLab Duo, GitLab Pages, Git Operations, Package Registry, packages.gitlab.com, SAML SSO - GitLab SaaS, Support Services, version.gitlab.com, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0ed3700c9a320585c83ff7](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0ed3700c9a320585c83ff7)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-05-21 09:42 UTC: We're investigating for the root cause of elevated error rates for webservice. You can follow the progress and updates here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22182
- **investigating** 2026-05-21 10:01 UTC: We're still investigating for the root cause of elevated error rates for webservice. Progress and updates can be followed here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22182
- **resolved** 2026-05-21 10:29 UTC: We've identified that the scope of impact is limited to gitlab-org. We will continue to investigate this but as we're not seeing impact outside of gitlab-org, we're moving this to an internal incident with the incident issue marked confidential.

## Rewindex changes for this incident

- 2026-05-21 09:42 UTC: [Major incident: Elevated error ratio for web service](https://rewindex.com/change/i1ff7eab82960aa.md)


---
Canonical: https://rewindex.com/company/gitlab/incidents/6a0ed3700c9a320585c83ff7 · Markdown: https://rewindex.com/company/gitlab/incidents/6a0ed3700c9a320585c83ff7.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6a0ed3700c9a320585c83ff7 · Generated 2026-10-18T10:28:54.068Z