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GitLab: Artifact download and upload failing on shared runners

Affected components: CI/CD - Hosted runners on Linux

Timeline of updates

1. investigating2025-10-05 08:51 UTC

   We are investigating a problem which is causing CI jobs to time out when downloading or uploading artifacts. For additional details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.

2. investigating2025-10-05 09:50 UTC

   No material updates as of now, we're still investigating. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

3. investigating2025-10-05 11:43 UTC

   We are still working on finding the root cause for this issue. The incident link is gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.

4. identified2025-10-05 14:56 UTC

   We've traced the artifact upload and download failures to a misconfiguration. We are working on implementing a mitigation. More information is available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.

5. identified2025-10-05 16:22 UTC

   We continue to work on mitigation efforts. Additional details are available in gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

6. identified2025-10-05 17:23 UTC

   No material updates at this time. Mitigation efforts are still in progress, and additional details will be shared here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

7. identified2025-10-05 18:25 UTC

   There are no new updates to share at this time. Work on mitigation is ongoing, and further information will be provided here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

8. identified2025-10-05 19:20 UTC

   Mitigation work is still underway as we continue to address the issue. Updates will be shared as progress is made: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

9. identified2025-10-05 20:22 UTC

   Our teams are continuing to verify and implement mitigation steps. We’ll share additional updates as soon as more information becomes available: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

10. identified2025-10-05 21:24 UTC

    We have merged changes to address this issue. Our next update will be provided once the changes have been fully deployed. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

11. monitoring2025-10-05 22:07 UTC

    The recently merged changes have resolved the issue. We will continue to monitor system performance to ensure ongoing stability. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

12. resolved2025-10-06 00:56 UTC

    The fix has been deployed and our monitoring shows that jobs are running as normal now. For full details, please see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621

Rewindex changes for this incident

• Major incident: Artifact download and upload failing on shared runners 2025-10-05 08:51 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON